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Shipping
• We dispatch orders Monday to Friday, we do not dispatch orders at weekends or on public holidays
• If you order on a weekend or a public holiday, your order will be processed on the next working day
• We do not offer same day delivery
• Express delivery cut-off time is 1 p.m. (This may change during especially busy periods, If your order is time-sensitive you can always call us to check your order status on 01686 625649, we're happy to help.)
Problem-Solving
We are proud of our excellent customer service. Our team works hard to get all orders out to you in excellent condition, as soon as possible. |
| If you have a question about an order please contact us right away on info@brittenandjames.com and we will do everything that we can to help. |
Delays
Express delivery
• If an item has not arrived on the specified date, please email us immediately on info@brittenandjames.com or contact the courier directly.
Standard delivery
• If your order has not arrived 5 days after ordering, please contact us straight away. If the item can’t be located and there were no errors with the address given, then we can offer to refund you or resend the order.
Returns/Exchanges/Faulty Items
If you are not completely satisfied with an item you have purchased for any reason, then you are entitled to return the order for a refund or exchange. Please contact us first on info@brittenandjames.com with your order details and let us know. (Please note, this policy excludes all products with a use by date, or personalised items, which are exempt from this legislation.)
We will consider refunds if there has been an error on our part, but this excludes where we have had to amend a personalisation due to not being given the correct details on the order. Please contact us for details.
If you wish to return an item, please send: -
• a note outlining your reasons for the return
• your order reference number
• your full name, address and contact details
• the product with all warranty cards, manuals etc. in the original box
to the following address: -
Britten and James
42 Mochdre Ind Estate
Newtown
Powys
SY16 4LE
Britten and James does not compensate for any costs incurred in returning items.
If you are returning an item because of an error by us or any part of the breach of Sale of Goods Act, we can arrange a collection or reimburse your postage costs. Please email us at info@brittenandjames.com for details. In all other circumstances, you will be solely responsible for these charges and any other service charges involved in your original order (i.e. gift wrapping, postage, and packing).
Cancelling orders
Please contact us as soon as possible if you need to cancel your order, we will help if we can. However, once your order has changed to shipped, we may not be able to cancel it.
Products damaged during delivery, or arriving faulty
We will immediately replace any damaged products, providing that we are notified within 7 days of your receipt of the goods. If we cannot replace a defective item, we will offer an alternative or refund you in full.
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