Terms and Conditions

Orders for products supplied by Britten and James are subject to our terms and conditions of order.

The exact contents of products is subject to change. This is especially the case with the Sweet Hampers. As we source the sweets from lots of different suppliers we sometimes have to replace out of stock items with a portion of sweets of a similar value. We always try our hardest to offer a product as similar as possible. If you wish to have the exact selection of sweets shown on the contents include section, please email us for confirmation that all the items are in stock.

Prices are subject to change without notice. In the event of a price changing after you have placed your order but before the item is shipped we will contact you to advise of any changes before proceeding or may cancel your order and refund the full cost to you.

All images on our website are for reference only. The product you receive may vary from the actual image. This is especially the case with our range of retro sweets as external packaging and the shape or size of the sweet itself may vary based on manufacturer. We endeavour to keep our images as up to date as possible, but on occasions where a certain item is out of stock we may substitute it for a similar item of similar value.

All weights shown on this website are approximate. Where a product or sweet has a weight or quantity, this can vary.

Whereas every effort is made to ensure the integrity and validity of the data displayed, there are occasions where errors may occur. Therefore, Britten & James reserve the right to make alterations without notice to any part of the website, stock holdings and prices displayed. In the event of an order already being placed for an item with an error we reserve the right to fully refund you without notice.

Britten & James does not guarantee product availability beyond current stock holdings. We do our best to hold all items in stock but sometimes we run out. If we sell out of a particular item then this should be noted on the website. If we run out of a specific item which is normally included in a product then we will do our best to replace with an equivalent item or send the item separately. 

Please view the details for Shipping & Returns in our Information section link at the bottom of the page.

We can only make a delivery to the address you request on the order. We are not able to guarantee the item will be delivered to the person named on the order. It is your responsibility to ensure the recipient knows the gift is coming on the day requested. This is especially the case for deliveries to large businesses or hospitals. We will guarantee the item is delivered to the address given. Any problems with orders not arriving with the recipient must be reported within 48 hours of the requested delivery date or we will be unable to help in sourcing the shipment.

All credit or debit cards will be processed under the name Britten & James.

Our registered address for accounting purposes is Britten & James, 42 Mochdre Ind. Estate, Newtown SY16 4LE, and VAT Registration Number 939384281, Registered in England.