Orders for products supplied by Britten and James are subject to our terms and conditions of order.
All images on our website are for reference only. As many of our products are natural, the product you receive may vary from the image. All of our products are thoroughly checked by our team to ensure that they meet our high quality and condition standards before we pack them for you.
Britten & James does not guarantee product availability beyond current stock holdings. We do our best to hold all items in stock but sometimes we run out. If we sell out of a particular item then this should be noted on the website. If we run out of a specific item which is normally included in a product then we will do our best to replace with an equivalent item or send the item separately. In the rare event of an error, or an item ordered being unavailable, we will contact you to discuss and provide a replacement or refund. However - should we be unable to obtain your preference - we reserve the right to fully refund you without notice.
Please view the details for Shipping & Returns in our Information section link at the bottom of the page.
We can only make a delivery to the address you request on the order. Any problems with orders not arriving with the recipient must be reported within 48 hours of the requested delivery date or we will be unable to help in sourcing the shipment.
All credit or debit cards will be processed under the name Britten & James.
Our registered address for accounting purposes is Britten & James, 42 Mochdre Ind. Estate, Newtown SY16 4LE, and VAT Registration Number 939384281, Registered in England.