Trade Terms & Conditions

(v.1.1, 30th September 2026)

These Terms and Conditions apply to the purchase of products by you from Supplies for Schools Limited – company number: 05288766, registered office: Unit 42 Mochdre Industrial Estate, Newtown, Powys, SY16 4LE – trading as Britten and James.

We offer our website www.brittenandjames.com, including all information, tools and services available from this site to you, conditionally upon your acceptance of all terms, conditions, policies and notices stated here.  Our offer of a Trade account is entirely at our discretion and can be withdrawn at any time.

These Terms and Conditions apply to the purchase and sale of any goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

 1.   Definitions

Both Parties	You and Supplies for Schools Limited.
Delivery Address	The delivery address that you specify at point of order.
Dispatch / Despatch	The point at which your goods leave our warehouse for delivery to you.
Goods / Products / Services	The products that you buy from us, and the delivery and customer service provision included.
Minimum Order Value	The minimum value of trade goods that we will accept for a Trade order.
Order	Your order for goods placed through the website.
Price	The amount that we charge for the product.
Retail Products	Products available for consumer purchase in the rest of the Britten and James website.
The Britten and James Website	www.brittenandjames.com
Trade Prices	Prices shown in the Trade area of our website or provided to you by any member of our staff in any way (including – but not exclusive to – phone, email, WhatsApp, social media), relating to Trade goods or any of our goods offered to you at a special price or discount.
Trade Products	Products available in larger quantities for lower prices to approved Trade buyers, found in the Trade section of the Britten and James website, or any of our products made available at Trade prices.
We / Us / Our	Supplies for Schools Limited trading as Britten and James and Britten & James.
Working Day	Monday to Friday, excluding UK public holidays and Supplies for Schools Ltd closure dates.
You	You, your representatives, your employees, or anyone that you have made your account login details available to.

2.   Goods and Ordering

• We make best efforts to ensure that the descriptions of the products set out on our website are up to date but please be aware that these may change at any time and are therefore intended as a guide only. If you are relying on any features or aspects of any products, check before ordering.
• The images, descriptions and specifications on the website are for illustration and general information. Most of our products are natural so their size, shape and colour may vary. However, where a minimum size is specified, the Goods provided will meet that minimum size.
• Goods are sold in the quantities and sizes stated. If you would like prices for different amounts (e.g. larger packs), please contact us at trade@brittenandjames.com with details.
• You are responsible for checking the accuracy of your order (e.g. goods, quantities, delivery address) before submitting your order. See 4. Cancellation and alteration.
• To place an order, add Goods to your basket, follow the checkout steps, enter payment details, and click the ‘Place Order’ button.
• After you place your order we will send you an email acknowledging receipt. This is not acceptance of your order.
• Our acceptance takes place when we send you an invoice. At that point a contract exists between you and us.  If we cannot supply any goods in your order, we will tell you before invoice, will not charge you for those goods, and the contract will cover only the Goods we confirm.
• We may decline an order, for example if the Goods are out of stock, if we cannot obtain authorisation for payment, if the price shown was an obvious error, if we cannot deliver to your address, or if we reasonably suspect fraud. If we decline your order, we will tell you promptly and refund any payment you have made.
• You may include retail goods in your orders, but their price is not included in the minimum order value requirement.
• You are responsible for keeping your account login details secure, and any orders made using your account login are your liability.

 3.   Price / Minimum Order Value

• The latest prices are shown on our website. If the cost of the Goods to us increases due to any factor beyond our control including but not limited to material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, we will contact you to ensure that you want to continue before sending your invoice and despatching your order.
• Any further discounts or special offers will be made available at our discretion.
• Promotional codes are valid only for the period stated, cannot be combined unless stated, have no cash value, and may not be applied retrospectively to existing orders.
• The price is inclusive of fees for packaging and transportation / delivery.
• The price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.
• Our Trade Minimum Order Value is £250 (excluding VAT) of Trade products. You may add retail goods to your order, but they will not count towards the £250 Minimum Order Value.
• Our Trade prices are shared with you confidentially and are not to be revealed to anyone else, in any way.

 4.   Cancellation and Alteration

• Details of the product as described in the clause above (Goods) and set out on our website are subject to alteration without notice.
• We cannot change the delivery address once the order has been placed. To change the delivery address, call us immediately on 01686 625649 to cancel the order, and then place the order online with the correct delivery address.
• Once you have received the invoice, we are unable to cancel your order.

 5.   Payment

• Payment is to be made at point of order on the website.
• All payments must be made in GBP.
• Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

 6.   Delivery / Risk and Title

• We deliver to addresses in the UK mainland, excluding Channel Islands, Isle of Man, BFPO, Highlands and Islands and Northern Ireland.
• It is vital that you carefully select the correct delivery address when you place your order as we cannot change delivery addresses once the order has been started.
• There are no additional delivery costs.
• Unless we tell you otherwise, we will deliver the Goods to you within 3 working days of the date of the dispatch confirmation.
• Parcel deliveries are via DPD, who will contact you directly with the details you have given us, to let you know when they will deliver.
• Pallet deliveries are via Palletline, whose standard collections and deliveries take place Monday to Fridays between the hours of 09:00 and 17:00.
• Delivery is complete when the Goods are delivered to the Delivery Address.
• If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
  • store or arrange for the storage of the Goods and charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
  • make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or
  • after 10 working days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.
• If redelivery is not possible as set out above, you must arrange your own collection of the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.
• Any dates quoted for delivery are approximate only, and the time of delivery is not in our control. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
• The risk and title of the Goods pass to you on delivery of the Goods to the address specified in your order.

 7.   Inspection and acceptance of Goods

• You shall inspect all Goods immediately upon delivery or collection.
• Any claims in respect of damage, defect, shortage, or non-conformity must be notified to us in writing within 2 working days of delivery. Failure to provide such notice within the specified period shall constitute conclusive evidence that the Goods are in accordance with the Contract and free from any defect or damage.
• Acceptance of the Goods will be deemed to occur upon inspection of them by you and, in any event, no later than two working days after delivery.
• Risk remains with us until delivery. If Goods arrive damaged, you are not responsible for that damage. You are responsible for informing us and providing photographic proof to trade@brittenandjames.com within the 2 working days inspection allowance.

 8.   Returns and Refunds

• Purchases are final, we do not accept returns.
• In the unlikely event that you have an issue with the Goods, they must not be disposed of without our authorisation. You must inform us of any issues within 2 working days and we will work together to resolve any issues. The Goods must be retained in your possession – meeting the storage instructions on the label – and made available for us to collect and assess if required.
• If you cancel your order before receiving your invoice, we will refund you all payments that you made for the Goods as soon as possible, within 2 working days.
• Any refunds will be made using the same payment method you used for the original transaction.

 9.   Termination

We can terminate the sale of Goods under the Contract where:

• you commit a material breach of your obligations under these Terms and Conditions;
• you are or become or, in our reasonable opinion, are about to become the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors;
• you enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with your creditors; or
• you convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part thereof, any documents are filed with the court for the appointment of an administrator, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of your affairs or for the granting of an administration order, or any proceedings are commenced relating to your insolvency or possible insolvency.

 10.   Limitation of liability

• Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise will be limited to this clause.
• Subject to the clauses above on Inspection and Acceptance and Risk and Title, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.
• If we do not deliver the Goods, our liability is limited, subject to the clause below, to the costs and expenses incurred by you of your order from us, which will be refunded.
• Our total liability will not, in any circumstances, exceed the total amount of the price paid by you.
• We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods, for:
  • any indirect, special or consequential loss, damage, costs, or expenses; and/or
  • any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; and/or
  • any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; and/or
  • any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and/or
  • any loss relating to the choice of the Goods and how they will meet your purpose or the use by you of the Goods supplied.
• The exclusions of liability contained within this clause will not exclude or limit our liability for death or personal injury caused by our negligence; or for any matter for which it would be illegal for us to exclude or limit our liability; and for fraud or fraudulent misrepresentation.

 11.   Communications

• All notices under these Terms and Conditions must be in writing and sent by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
• Notices will be deemed to have been duly given:
  • when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
  • when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;
  • on the fifth working day following mailing, if mailed by national ordinary mail
• All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

 12.   Circumstances beyond the control of either party

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

 13.   No Waiver

No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

 14.   Severance

If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

 15.   Law and jurisdiction

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

 16.   Perishable Goods

• Our Products comprise natural, perishable products and are therefore subject to a limited shelf life. You are responsible for ensuring that the Goods are stored in accordance with our instructions and in suitable conditions to maintain their quality.
• We shall not be liable for any deterioration of the Goods arising from your failure to store the Goods correctly or to use them within the recommended period.
• For the avoidance of doubt, you shall have no right to return or reject Goods on the grounds of natural deterioration occurring after the period reasonably expected for perishable products of this nature.

 17.   Intellectual Property

• Britten and James is a registered trademark. Our products are sold unbranded, without right to use the Britten and James or Britten & James name, brand, logo, product photographs or other Britten and James Intellectual Property, or any reference to them. 
• If you wish to purchase branded Britten and James products, please email trade@brittenandjames.com.

 18.   Labels

• Agreement to these Terms and Conditions includes your agreement to remove our labels from products before reselling.
• You may use information taken from our labels, which will include these mandatory pieces of information: -
  • Whether it is a complementary or complete food
  • What animal it is intended for
  • Ingredients
  • Analytical constituents
  • Best before date
  • Storage instructions
  • Feeding guidelines

 19.   Our Contact Details

Email:                                 trade@brittenandjames.com

Telephone:                       01686 625649

Address:                            Unit 42, Mochdre Industrial Estate, Newtown, Powys, SY16 4LE